FAQ
Most Popular Questions
  • Is there a tutorial I can view to learn more about using the site?
  • How do I change my password?
  • How do I find a resume by its number, or by a job seeker's name?
  • How do I delete resumes from a job folder, or delete an entire folder?
  • Why can't I find my job posting on the site?
  • How do I edit my Job Title, Job Ad, Contact Information, Apply Settings, or other details on the Job Information page?
  • Can I block Resumes I've already viewed and am not interested in?
  • Why can't I log in?
  • How can I add a logo to my company's job postings?
  • How do I renew my job posting?
  • How do I respond to a Job Seeker who has a Confidential Resume?
  • How do I delete my Monster cookies?
  • How do I expire a job posting?
  • What are 'resume views,' and how are they calculated?
  • What do I need to know about email spoofs or phishing?
  • What do I need to know about the recent OFCCP ruling?
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    All Questions

    My Account
    Job Postings
    QuickHire
    Screening
    Resume Search
    Job Folders
    Troubleshooting
    My Account
    Q: Is there a tutorial I can view to learn more about using the site? Top
    A: Yes. View it here.

    Q: Why can't I log in? Top
    A: If you can't log in, you should first verify that you are using the correct Username and Password. Also be sure that you are clicking the Employer Login button, not My Monster Login, at the top right-hand corner of the Monster home page.
    For additional assistance, contact a customer service representative at 1-800-MONSTER (1-800-666-7837).

    Q: How do I change my password? Top
    A: To change a Password, go to the Manage User Profile page within the Administration area of your account and click Change Password. You will be presented with a page asking you to input and confirm new Password information.
    Note: You must have permission to Manage Users in order to change a Password.

    Q: How do I create a complex password? Top
    A: Your password is the key to your account. To maintain the security of your account information, we recommend that you create a complex password.

    In addition to having access to the products and services associated with your account, users who gain access by unauthorized means may attempt to engage unsuspecting job seekers in illegal activity such as money laundering. In most cases you would not notice that your account has been compromised until it is too late. By making use of a complex password you can increase the security of your account and prevent malicious use of Monster's products and services.

    Here are tips on how to create a complex password:
    • Simple passwords that might be easy for others to guess (e.g., monster, monster1, 1234) are prohibited. Instead, try using words or phrases that have more personal meaning.
    • Your password must have a minimum of 8 characters. Try using more if you can. Each additional character helps.
    • Make sure you use at least one number or symbol (other than '&', '<' or '@', which are restricted) in your password. Not only is it required, but doing so makes your password harder to guess and harder for automatic decoders to generate.
    • To make it easier to remember, try replacing several letters in your password with a number or symbol that look similar; for example, use a zero instead of the letter O, and replace the letter S with a $.
    • Create a pass phrase. Monster supports use of the space bar in passwords, so you can use a complete phrase as your password.

    Avoid these common password mistakes:
    • Words found in the dictionary are easier for others to guess. Using a random series of characters is best.
    • Sequences of characters and repeating characters (e.g., 123456, abcdefg, 9999) are also easier to guess. If you change your password every month from 'password1' to 'password2', 'password3', etc., someone could easily crack your code.
    • Never use a password that is the same as, or a variation of, your username, email address, real name, or company name.
    • Never use a password that is used as an example of a secure password.

    Keep your password secure:
    • You're the only person who needs to know your password. Don't share it with anyone. If you're concerned that someone else might know your password, change it immediately.
    • As tempting as it might be to write your password down to help you remember it, this is very unsafe. Take a few minutes to memorize your password.
    • Never email anyone your password, and most importantly, never respond to an email that is asking for your password. Monster will never email you asking you to supply us with your password.
    To learn more, see Microsoft's Strong Passwords: How to create and use them.

    Q: Why was I locked out of my account? Top
    A: To provide additional security, a 'time out' feature will automatically end your session if you have been inactive for an extended period of time (approx. two hours). If this occurs, you will be redirected to the log in page.

    NOTE: You will lose any unsaved activities when a 'time out' occurs.

    It is recommended that you use the log out link in the top right hand corner of the screen. If you close your browser without logging out, the system will assume your session is active and will not allow you to log back in. To log back in, you will either have to wait until the system resets your account or call a Customer Service Representative to reset your license.

    For additional assistance, contact a customer service representative at 1-800-MONSTER (1-800-666-7837).

    Q: How can I change the company name that appears with my job postings? Top
    A: You can change your company name by sending an email to customerservice@monster.com. Be sure to include your old and new company names, your name, and your username. If you have purchased a logo for your job postings, please be sure to attach your logo to an email message in .gif or .jpeg format. The size specification is 400 X 100 pixels. We will update your account information in our system and any jobs that you have posted on our site within 48-72 hours after the change has been received.

    Q: How can I update my user information within my account? Top
    A: You can update your User Profile as follows:
    1. Click Administration.
    2. Under Administration, click Edit User Profile.
    3. Enter the correct information into the fields, making sure to complete all required fields.
    4. After entering the information, scroll down to the bottom of the page and hit Save and Exit. Your changes will show up the next time you log in to your account. This is the default Contact Information that is used for your Job Postings.

    Q: How can I update my company information? Top
    A: You can update your company profile by emailing a Word document with the changes to customerservice@monster.com. Please make sure it is only one page in length. Allow 48 to 72 hours for it to appear on the site.

    Q: What do I need to know about email spoofs or phishing? Top
    A: Email spoofing (or phishing) is an Internet scam that attempts to obtain data from you, such as personal identification and account information. These scams generally occur in the form of an email that appear to have been sent by a well-known company. The message in the email may imply that there are issues with your account and that your response is required to avoid a loss of data. Generally, a link will be included in the message that will take you to a spoof website. Here you will be asked to provide sensitive personal/account information, or to update your existing account with new data. Providing this sensitive data can put you and your accounts at risk.

    Even if you don't provide the data being requested, be sure not to click on the link provided in the email. By doing so, you may be susceptible to computer viruses and the installation of key logging programs. Key logging is another method used to obtain personal data by recording everything you type.

    Email spoofs, or phishing emails, are usually sent out to a general spam list. Even if the email appears to have originated from a Monster email address, or another known Internet address, you should be very cautious if the email is asking you for personal identification or account information. Please be aware that these emails DO NOT come from Monster.

    To learn more, see Avoiding Email Fraud.

    If you receive an email that you feel may be illegitimate, please contact us.

    Q: How can I add a logo to my company's job postings? Top
    A: In order to include your company logo on your Job Posting, you will need to purchase this feature through your Sales Representative. If you have already purchased this feature and your logo is not on your postings, email customerservice@monster.com and attach your logo as a .gif or .jpeg. The size specification is 400 X 100 pixels. It will then be will be placed on your Jobs within 48-72 hours after it is received.

    For additional assistance, contact a customer service representative at 1-800-MONSTER (1-800-666-7837).

    Q: What is Express Checkout? Top
    A: When you make a purchase on Monster, and pay with a credit card, you have the option of saving information about the transaction (click 'save for future use'). Doing so enables Express Checkout for future purchases. Express Checkout is a time-saving checkout method that selects the last credit card your used to make a purchase as your means of payment. You can disable or change your Express Checkout card at anytime on the Manage Payment Information page, which is accessible from the Administration page.

    Q: How do I manage Express Checkout? Top
    A: You can change or disable the credit card associated with the Express Checkout option on the Manage Payment Information page, which is accessible from the main Administration page.

    Q: What do I need to know about the recent OFCCP ruling? Top
    A: On October 7, 2005 the Department of Labor, Office of Federal Contract Compliance Programs (OFCCP) issued a ruling that relates to online recruitment and hiring practices by federal contractors and subcontractors. To assist with compliance, Monster has introduced new OFCCP-related features that are now available to all employers affected by this ruling.

    For more information on the OFCCP ruling, how Monster is changing its online hiring tools for federal contactors and subcontractors, and to learn how you can have your company account updated to include OFCCP-related features, please visit Monster's OFCCP Information site.

    Job Postings
    Q: How has the Job Posting process changed? Top
    A: The new TargetReach Job Postings are streamlined for a faster posting process and allow you to more easily pre-screen Job Seekers who Apply Online. Get more details.

    Q: Can Monster add a new Category or Location for a Job Posting that I have? Top
    A: Job Seekers currently work with the same Categories and Locations as employers to find their desired Jobs, and simply adding more Locations and Categories would require Employers to purchase more Jobs to cover the additional options.

    Q: What are the advantages of including an address in my job posting? Top
    A: While including an address is optional, including this information is useful as it will allow you to more effectively target local job seekers, increasing the likelihood that you will receive qualified responses within a specified mile radius from your job location ZIP Code.

    Q: Why can't I find my job posting on the site? Top
    A: It can take up to 1 hour for a Job Posting to appear on the site (sometimes a few hours for private Resume databases). If you want to confirm that you've posted it correctly, log into your account and click Manage Job Postings. This is where all active and expired Job Postings are listed. If it is posted, it will be listed on this page as Active. If your Posting has not been completed, it will not show up on this list or on the site until it is completed. If your Job is not Active and you would like to complete it:
    1. Click Manage Folders in the top right-hand corner of the screen.
    2. Don't be concerned if you see the Job Title listed more than once. It doesn't mean there are multiple Active Jobs, only multiple Job Folders have been created, which can be hidden. Click the appropriate Job Title.
    3. Click Job Information.
    4. Scroll down the Job Information page and click Next. Continue until you reach the Job Postings page.
    5. On the Job Postings page, scroll down to the bottom. If your Job is listed as Incomplete in the Job Postings List box, click Post Now. You will receive a Post ID# and confirmation that the Job has been posted.
    6. If you do not see your Job listed in the Job Postings List box, scroll back up to the top of the page and enter your Category and Location information.
    7. Click Add Selected Job Posting To List Below, located below the Category/Location section and above the Job Postings List box. If this step is skipped, the Job will not be added to the Job Postings List box. The Job has to appear in the box in order for it to be posted.
    8. After clicking Add Selected Job Posting To List Below, it will bring you back to the top of the page, which will be blank again. Scroll down and your Job should be listed in the Job Postings List box.
    9. If it is there, it is now ready to be posted. Click Post Now.
    10. You will receive a Post ID# and confirmation that the Job has been posted.

    Q: Do I need to display an email address with my job posting? Top
    A: While providing an email address is mandatory when you post a job, you can prevent the address from appearing in your job posting by deselecting the Show checkbox beside the email field on the Job Information page.

    Q: Why did company information appear in my confidential job posting? Top
    A: If company information is appearing in a confidential job posting, please check to ensure that you've selected I'd prefer to keep this posting confidential on the Job Information page. You can also verfiy that you have not included company information in your job description. We also recommend that you preview your confidential job posting, before completing the posting process, to ensure that company information is not included.

    Q: How do I post an Hourly Job? Top
    A: You no longer have to choose between the Salaried or Hourly processes. Now you can post all of your Jobs from one central location and access the most powerful hiring tools available. In order to create an Hourly Job and receive Questionnaires, select the Resume with Screening Questionnaire option on the Job Information page. You will have the option to edit the questionnaire if you wish.

    Q: What are my options for writing my job description? Top
    A: You can create a job description using the following methods:
    • Write My Own: Use this method if you wish to include a custom job description. You can type your description into the provided field, or copy and paste a description from another source.
    • One-Click Ad Writer: Use this method if you wish to use one of Monster's standard job descriptions as the basis for your description. Simply enter a job title to review and select a description from Monster's library. Your selection can be edited to suit your needs.

    Q: How do I post a statewide or nationwide job? Top
    A: You cannot create a Job Posting that will show up in all Locations across a state or country. However, you can select multiple Locations (for an additional fee). You can also type statewide or nationwide in the City/Town field. Your Job Posting will then be included in searches for the Location(s) you selected and statewide or nationwide will be displayed as the Location instead of the city or town.

    Q: What happens when I use the Job Posting Criteria? Top
    A: Criteria matching lets you automate the first level of sorting for Job Seekers who use the Apply Online feature to apply to your Job Posting. It matches against four Job Posting criteria (Work Authorization Status, Distance from Job Location ZIP Code, Educational Level, and Career Level) and classifies Job Seekers who do and do not meet all of your criteria. From there, you decide whether these Job Seekers go further in the recruitment process.

    You can enable as many of the filters as you wish. Regardless of the filters you use, all responses are included in the associated job folder. You can also choose to receive emails, and customize the subject line of the email for easy sorting. For example, you can label unqualified job seekers with Does Not Meet Criteria. To edit your email settings, click Manage Job Posting Response Options on the Administration tab.

    To enable this functionality, choose the Identify Job Seekers who don't match criteria feature when creating a Job.

    After you've posted a Job, you can return to the Job Posting and change the criteria for matching if you need to increase or decrease the number of Job Seekers you are receiving. This new criteria will be applied to any Job Seekers who apply after you made the change.

    Q: How long will my job posting stay on the site? Top
    A: All Job Postings are active for 60 days.

    Q: Why is my job posting attracting fewer candidates? Top
    A: There are a number of methods you can use to increase the response to your job posting: You can edit the job description to include additional keywords that may be used by job seekers in job searches. Changing the search category may also improve response. You should also verify that the email address you entered during the job posting process is accurate and functioning properly. All of these edits may be performed at no additional charge.

    Q: How do I edit my Job Title, Job Ad, Contact Information, Apply Settings, or other details on the Job Information page? Top
    A: Go to Manage Job Postings and click Edit Job Info beside the job you want to edit. Make the necessary changes to the Job Information page and click Next. You then need to click Update Posting at the bottom of the Job Posting page. You will not be charged unless you make changes to the City/Town or Location on the Job Postings page.

    Q: How do I edit a Job Location, Job Search Category or area, or Filter settings? Top
    A: Go to Manage Job Postings and click Edit Job Info next to the job posting you would like to edit. Click Next to go to the Job Posting page, where you can make any desired changes. Click Save Changes and then click Update Posting. You will not be charged unless you make changes to the City/Town or Location.

    Q: I renewed my old Posting, but I don't see my Folder under Manage Folders. Where is it? Top
    A: When you renew a Job Posting the corresponding Job Folder does not automatically appear at the top of the Manage Folders page. If you want the renewed Job Posting to appear first, click the Rename Folder link under the desired Job Folder, rename it, and click Save and Exit. It will now appear at the top.

    Q: How do I expire a job posting? Top
    A:
    1. Log into your account.
    2. Click Manage Job Postings.
    3. Select the checkbox next to the title of the Job you would like to expire.
    4. Scroll to the bottom of the screen and select Expire Postings from drop-down menu and click Go. Doing so will remove your Job from the site.
    Note: While the Job will no longer appear on the site, the Posting will still be listed on the Manage Job Postings page until the original expiration date.

    Q: How do I renew my job posting? Top
    A: To renew your Job Posting:
    1. Click Manage Job Postings.
    2. Select the checkbox next to the Job Title of the Job you would like to renew.
    3. Select Renew Postings from drop-down menu and click Go. This will count as 1 Job Posting from your job pack.

    Q: If I fill a position, can I use time left on my job posting for a new job? Top
    A: Your 60-day job posting is only valid for the original job/position that was entered when you completed the posting process. You cannot substitute jobs.

    Q: How do I delete a Job from my account? Top
    A: You cannot delete a Job. But you can Expire it so that it no longer appears on the site.
    1. Log into your account.
    2. Click Manage Job Postings.
    3. Select the checkbox next to the title of the Job you would like to expire.
    4. Scroll to the bottom of the screen and click Expire Postingsfrom the drop-down menu and click Go. Doing so will remove the Job from the site.
    Note: While the Job will no longer appear on the site, the Posting will still be listed on the Manage Job Postings page until the original expiration date.

    Q: How do I find an old job posting? Top
    A:
    1. Log into your account.
    2. Click Manage Folders.
    3. Go to the top of the Manage Job Postings page and change the date range from 60 days to 365 days. If the posting is older than 365 days, you will need to change the dates within the filter.
    4. Change the Status value to Expired.
    5. Click Filter. Your expired Jobs will now be displayed.

    Q: Where can I find more information about using FTP to upload my Jobs? Top
    A: All the information you need can be found here.

    Q: Where can I find the Posting I created of a Job located outside of the US? Top
    A: The easiest way of finding an international Job is by looking on the Monster Global Gateway and selecting the region the Job is posted in.

    If you have posted your Job in a region where we have a dedicated international Monster site, you can also find your job by searching directly on that Monster site.

    Note: It can take up to 24 hours for a Job Posting to appear on site.

    QuickHire
    Q: What is QuickHire? Top
    A: QuickHire is a faster, more complete way to hire that combines a 60-day job posting with up to 15 targeted resumes. When you post a job using QuickHire, we search Monster's world-class resume database for qualified local candidates that most closely match the requirements of your job. Your matching resumes are sent to you via email and also saved to your online job folder.

    Q: What information does QuickHire use to match jobs and candidates? Top
    A: Your matching resumes are based on the job title, job location, and relevant information supplied by the job seeker, including target job title, most recent job title and job type. Keyword relevancy and how recently a resume has been updated are also considered.

    Q: What happens if I receive less than 15 resumes? Top
    A: Occasionally, if a position has unique, specialized requirements, it may be impossible to locate 15 matching candidate resumes. In that instance, you will receive as many legitimate matches as possible.

    Q: How long will it take for me to receive my matching resumes? Top
    A: If you paid for your QuickHire job posting with a credit card, or you are using existing inventory, you will receive your matching resumes within three hours of posting your job. If you selected the invoice payment method, allow 1-2 days to receive your matching resumes.

    Q: Can I see my matching resumes when I log into my account? Top
    A: Yes. Matching resumes will be saved in your job folder along with other candidates. QuickHire candidates will be shown as having a source of 'QuickHire.'

    Q: Does QuickHire search confidential resumes? Top
    A: Yes. All 'public' (searchable) resumes are included. You can contact candidates with public confidential resumes via the confidential email address on the candidate's resume.

    Q: Why is ZIP Code required when I post using QuickHire? Top
    A: Supplying a ZIP Code is required for improved candidate matching. For best results, enter the ZIP Code for the physical location of the posted job. If the job does not have a single, physical location, enter a ZIP Code from the desired candidate location/region.

    Q: What happens if I change a category or location on my QuickHire posting? Top
    A: If you make a chargeable change to your QuickHire posting, you will receive a new set of matching candidates based on the modified settings.

    Screening
    Q: What happened to the Screening Questions I created? Top
    A: There are 2 scenarios that often result in users not being able to find Screening Questions later on:
    • You left the screen without first saving your edits. When navigating through Hq, you should always save any information you entered that you want to keep. If you click to go to another page, any unsaved information is usually lost and irretrievable.
    • You created the Questions while creating a Job Posting. These are not saved to your list of Questionnaires. Any Questionnaire that you plan on reusing needs to be created from the Create Questionnaire page. You can access this option by clicking on the 'Screening' link on the top navigation bar in your account.

    Q: How does Screening now work when enabled for a Job Posting? Top
    A:
    • All questions are now required to be answered by the Job Seeker
    • Points are allocated equally to all questions unless Customize Scoring is selected
    • If you don't want a question to impact scoring, then enter 0 points for it
    • Indicate the passing score you'd like Job Seekers to achieve (e.g. 80%)
    • Letters can now be created and previewed on this page and will be saved to your library

    Q: Will Screening Questionnaires created during the Posting process be saved to my company library? Top
    A: No. Questionnaires must be created under the Screening tab to be saved to your company library. If you would like to reuse a Questionnaire that was not saved to your library you can copy the Screening Questionnaire for use with another Job.

    Q: What are my Screening Questionnaire options? Top
    A: You have the following 4 options:
    • Use a Saved Questionnaire from your Company's Library: This option allows you to choose from a list of Questionnaires that you, or someone in your company, have already created.
    • Use a Monster Questionnaire: This option lets you use a standardized Monster Questionnaire that is based on your Job Title. To select this option, select the radio button of one of the Questionnaires listed (click the Preview link to preview it). If none of the Questionnaires are appropriate, choose a new one by completing the steps of selecting a Classification/Job Title from the boxes in this section.
    • Create A Screening Questionnaire: This option allows you to create a new Questionnaire for this Job Posting using multiple response types (including numeric, yes/no, yes/no/maybe, custom multiple choice).
    • Create a Simple Yes/No Questionnaire: This option allows you to create a new Questionnaire for the Job Posting consisting of up to five questions and the response options of Yes, No, or Maybe. To select this option, select its radio button. You will then be presented with the Question and Response fields.

    Q: How do I know if a screening question is legal to ask? Top
    A: You would need to consult with your EEOC requirements to know what is legal to ask, so that the questions don't discriminate against anyone because of their age, sex, religion, etc.

    Q: Can I edit or delete screening questions, and what are the legal issues associated with this? Top
    A: You can edit them as much as you want before you post them. Once posted, you may not edit or delete the screening questions you've included with a Job Posting. To change the questions associated with a Job, you must expire the original Job Posting and create a new one. You will be charged accordingly. Consult EEOC requirements for guidance on creating screening questions.

    Resume Search
    Q: How do I edit my resume search and search results settings? Top
    A: The new Edit My Settings page allow you to customize your Search and Results page options to better match your personal workflow process. To edit these settings, click Edit My Settings at the top of the Resume Search or Search Results page.

    Q: How is keyword matching determined? Top
    A: The keyword match score is based on the search terms (words or phrases) that you enter on the search page, among other criteria. Resumes move up the list if they have:
    1. More instances of the search terms entered.
    2. Search terms that appear in relatively few other resumes.
    3. Search terms closer together in the resume's text.
    Resumes that have the opposite qualities move down, or off, the list.

    Q: Can I block Resumes I've already viewed and am not interested in? Top
    A: Resume Actions
    Available resume actions include the ability to view selected resumes, save selected resumes to a folder, or block selected resumes.

    Saving Resumes to a Folder
    When you save a resume, you'll have the option of saving it to a folder you specified on the search page (Add to Current Folder), a folder you specify or create when you view results (Add to Folder), or the default resume folder for your account (Add to Favorites).

    Blocking Resumes
    When you select and block resumes via your search results, they will be flagged on subsequent search results and omitted from Saved Search email updates. To unblock a resume, click the unblock link when viewing the resume.

    Q: Why was Willing to Relocate removed from the Resume Search options? Top
    A: After reviewing customer feedback and results from usability tests, we found that this field was removing potentially valid Job Seekers from the Search Results. You can still find Job Seekers in your desired area by searching on the Location to match their residence, and then optionally searching on where Job Seekers are willing to work.

    Since SmartFind offers improved targeting capabilities, you'll have the ability to narrow your Results to a more qualified and manageable Seeker Pool. From there, you'll have the ability to view willingness to relocate in either the Search Results (Detailed View) or in the body of the Resume.

    Q: How are my Resume Search Settings applied? Top
    A: Resume Search Settings are associated to your Username. Therefore, your settings will be in effect regardless of what computer you're using. You can change your settings at any time by clicking Manage Resume Search Settings on the Administration page.

    Q: When I try to search for resumes, I get the following error: You are not authorized as a licensed user for this function. What does this error mean? Top
    A: This message will appear when you have improperly logged out of your account. It is recommended that you use the log out link in the top right hand corner of the screen. If you close your browser without logging out, the system will assume your session is active and will not let you log back in. This message will also appear when another user is logged into your account and is searching for resumes. To log back in, you will need to wait until the system resets your account, or call a Customer Service Representative to reset your license.

    For additional assistance, contact a customer service representative at 1-800-MONSTER (1-800-666-7837).

    Q: What are 'resume views,' and how are they calculated? Top
    A: A resume view is counted each time you view a resume or perform an action on a resume outside of a job folder per session. Views and actions performed on resumes within a job folder do not count against the view limit. To minimize the amount of views you use, we recommend that you add resumes to a job folder and then perform actions on the resume from within the associated folder.

    You can view your Resume Views by clicking the My Resume View Licenses link on the Reports index page.

    Q: How do I find a resume by its number, or by a job seeker's name? Top
    A: To find a resume by its number:
    1. Go to the Resume Search page.
    2. Change Search By Date to From Today to All Resumes.
    3. Enter the resume number in the keyword search field.
    4. Click Search and the system will locate and display the resume (provided it is still searchable).
    To find a resume by a job seeker's name:
    1. Change Search By Date to From Today to All Resumes.
    2. Enter the job seeker's name in the keyword search field.
    3. Click Search and the system will locate and display the resume (provided it is still searchable).

    Q: What do the Education Levels mean? Top
    A:
    • High School or Equivalent: Earned a high school diploma or GED (General Equivalency Diploma).
    • Certification: Completed an organized program of study given by a recognized body or authority in a given subject area (i.e., MCSE, Java, CFA, Series 7, etc.).
    • Vocational: Received training in a special skill to be pursued in a trade (i.e., mechanical, electrical, carpentry, etc.).
    • Some College Coursework Completed: Attended college but has not graduated.
    • Associate Degree: Completed undergraduate studies and earned a 2-year degree at an accredited institution.
    • Bachelor's Degree: Completed undergraduate studies and earned a 4-year degree (i.e., BA, BS, etc.) at an accredited institution.
    • Master's Degree: Completed post-college graduate studies and earned a master's level degree (i.e., MBA, etc.) at an accredited institution.
    • Doctorate: Earned degree (i.e., PhD), title or rank of doctor from an accredited institution.
    • Professional: Earned a professional degree (i.e., law, medical, dental, etc.) at an accredited institution.

    Q: How can I improve my keyword search results? Top
    A: To learn more about using keywords, including search string examples and the use of Boolean Logic operators (i.e., the advantages of using 'and' and 'or' and other qualifiers between your search terms), see our keyword search tips.
    For additional assistance, contact a customer service representative at 1-800-MONSTER (1-800-666-7837).

    Q: How do I create Auto-Response Letters? Top
    A: Letters can be created in the Posting process and will be saved to your library. You can create Letters ahead of time by clicking Administration and Selecting Manage Letters.

    Q: Do you have sample auto-reply letters I can use? Top
    A: Monster does not currently provide sample letters.

    Q: How do I respond to a Job Seeker who has a Confidential Resume? Top
    A: Click Send Saved Letter in the Resume Actions box. From the window that opens, you can send a new or existing Letter to the Job Seeker.

    Job Folders
    Q: Why can't I find the Job Folder for a Job Posting I just edited? Top
    A: Job Folders are not renamed when you edit a Job Title. Try looking for its original Job Title.

    Q: How do I copy a Folder? Top
    A: You can Copy from Manage Job Postings by clicking the copy icon, or from the Manage Folder page by clicking the Copy Folder link. The Copy Folder page lets you copy a Folder by entering a new Folder name (so as not to confuse it with the original Folder) and selecting the contents (Job Information, Job Requisition, Job Postings, Screening Questionnaire) that you want to copy from the original Folder into the new Folder. When you have made all the appropriate selections, click Save Copy. This will save your new Folder and bring you to its Manage Folder page.

    Q: My Applies has a number, so why are there no Resumes in my Job Folder? Top
    A: When the Screening and Ranking feature is enabled and a minimum acceptable score is set, any Job Seeker who does not meet the minimum requirements is automatically Forwarded to the Auto-Reject Folder. When you view your Seeker Pool, the default view of your Folder is All (Not Rejected), meaning only Job Seekers who meet your criteria are shown. To view the Auto-Reject Job Seekers, use the Filter to choose Auto-Reject from the drop-down menu, and click Filter. To view all Job Seekers in the Pool, select All.

    Q: How can I forward multiple resumes from qualified job seekers? Top
    A:
    1. Go to the Manage Folders page and click the Resume number in the Seeker Pool.
    2. Select the checkbox to the left of the Job Seekers whose Resumes you wish to Forward.
    3. Scroll down to the bottom of the screen and click Actions.
    4. Click Forward All Resumes. Fill in the information that has a red * next to it.
    5. Click Send. A confirmation message will appear.

    Q: How do I delete resumes from a job folder, or delete an entire folder? Top
    A: You cannot delete a Resume from a Folder, but you can either reject it or hide its Folder. To reject a Resume:
    1. Click Manage Folders.
    2. Click Acceptable Seekers.
    3. Select the checkbox to the left of the Job Seekers whose Resumes you want to reject.
    4. Scroll down to the bottom of the screen and click Actions.
    5. Select Change Priority.
    6. To its right, select Rejected from the drop-down list.
    7. Click Save Changes. It will remove these Job Seekers from the Folder.
    To hide a Folder:
    1. Click Manage Folders.
    2. Select the checkbox to the left of the Folder(s) you want to hide.
    3. Select Hide Selected Folders from the drop-down menu, and click Go.

    Troubleshooting
    Q: What browsers are supported by Monster? Top
    A: Monster supports the browsers (and operating systems) listed below. To take full advantage of the Monster for Employers website, we recommend that you use a supported browser. If you are using a non-supported browser, please upgrade your browser or contact your IT department for assistance. Internet Explorer 7.0 
    • Windows XP
    • Windows Vista
    Internet Explorer 6.0 
    • Windows 2000 (through 2007)
    • Windows 2003
    • Windows XP
    Firefox (Mozilla) 3.0 
    • Windows 2000 (through 2007)
    • Windows 2003
    • Windows XP
    • Windows Vista
    • Mac OS X (10.4)
    • Mac OS X (10.5)
    Firefox (Mozilla) 2.0 
    • Windows 2000 (through 2007)
    • Windows 2003
    • Windows XP
    • Windows Vista
    • Mac OS X (10.4)
    • Mac OS X (10.5)
    Safari 3.0 
    • Mac Os X (10.5)
    Related browser issues Mac users do not have access to the formatting toolbar during the job posting process. Mac users may experience issues with copying and pasting job description text, including the appearance of unwanted characters and HTML code. Please remove unwanted characters/code prior to submitting the job posting.

    Q: Why can't I forward a Resume? Top
    A: If you receive a No Email Address Found error, the email address to which you tried to forward the Resume might be invalid. Check the Choose Recipient email fields and edit any incorrectly entered email addresses.

    Q: Why does it say I've exceeded my character limit? Top
    A: Most fields in Monster have a character limit. If you have copied your text from another application, such as a word processor or spreadsheet, it might count characters differently than Monster does. For example, some count spaces at the end of sentences while others do not. You'll need to edit down your information to reduce the character limit in order to continue.

    Q: Why do I see pop-up ads when I use Monster? Top
    A: If you are experiencing an increase in pop-up advertising, the ads could originate from a third-party application, often called spyware or adware. Installation of spyware can occur during the installation of other (unrelated) software applications. If possible, you should contact your IT department for assistance in removing these programs from your computer. There are also free (shareware) applications that are available that can be used to remove spyware programs from your computer. For more information, consult this article. (This article is provided solely for your reference. Monster accepts no responsibility for its content or accuracy.)

    Q: How do I copy and paste text? Top
    A: Follow these steps:
    • Selecting: Click and drag your mouse cursor over the text or link that you wish to copy.
    • Copying: With the text now selected, press the CTRL key (CMD key for Macs) and press C.
    • Pasting: Click the mouse on the place where you wish to paste the information, and press CTRL + V (CMD + V for Macs).

    Q: Why doesn't the link you sent me in an email work? Top
    A: Check to see if your browser is receiving the entire link that we provided. Sometimes, if the URL is too long, your email program may display it on 2 lines, and the second line is not sent to your browser. If that's the case, copy (CTRL + C; CMD + C for Macs) and paste (CTRL + V; CMD + V for Macs) the complete URL into the address bar of your browser.

    Q: What are some common error messages? Top
    A: Common error messages include:
    Microsoft OLE for SQL server error - Occurs when our database management system that responds to queries is not functioning correctly. This may prevent you from logging in, or accessing resumes and agents.

    HTTP 404 File Not Found or Page Cannot Be Displayed - Occurs if there is a failure in the connection between your browser and our server, or if the URL is not entered correctly. You can often bypass this error by clicking refresh or reload on your browser toolbar.

    HTTP 500 Internal Error - Occurs when the file or Web page cannot be accessed because of server-configuration problems.

    CreateRecordset error '8004166a' Expecting Phrase - Occurs when there is extra punctuation in the criteria of a keyword search. For example, if you had a comma after your last keyword, this error would occur. More keyword search tips.

    Q: How do I delete my Monster cookies? Top
    A: You can delete your Monster cookies (only) by clicking here. When you delete your cookies, you will be automatically logged out of your account. If you wish to delete ALL cookies for all websites, see the following question.

    Q: How do I clean out my cache or my temporary Internet files? Top
    A: Follow these instructions to delete your cookies:

    Internet Explorer and AOL for Windows
    1. Click on the Start menu, point to Settings and click on Control Panel.
    2. Double click the Internet Options icon. 
    3. On the General tab, click the Delete Files button.
    4. On the Delete Files pop up box, click OK. (For IE 6.0, there is a Delete Cookies button on the General tab.  For previous versions, continue with the following steps..)
    5. Click on the Settings button. 
    6. Click on the View Files button.
    7. On the Edit menu, click Select All.
    8. On the File menu, click Delete.
    9. On the Warning pop up box, click OK .
    10. Close this window.  Click OK on Settings.  Click OK on Internet Options.  Close the Control Panel.
    11. Close Internet Explorer or AOL before accessing Monster again.

    Internet Explorer for Macintosh
    1. On the Edit menu, click Preferences.
    2. Click Cookies.
    3. Click the Cookie that you want to delete.
    4. Click Delete, and Click OK.
    5. Close Internet Explorer before accessing Monster again.

    AOL for Macintosh
    1. Open AOL.
    2. On the My AOL menu, click Preferences.
    3. Click WWW icon and click Advanced Settings.
    4. On the left margin, click Cookies under Receiving Files.
    5. Click the Cookie that you want to delete.
    6. Click Delete, and Click OK.
    7. Close AOL before accessing Monster again.

    Netscape for Windows

    1. Go to Program Files, Netscape, Users, your current user profile folder, and locate the file called cookies.
    2. Right-click it and select Delete.
    3. Close Netscape before accessing Monster again.

    Netscape for Macintosh
    1. Go to your System Folder, open Preferences, and open Netscape Users. Locate the Magic Cookie file.
    2. Put it in the trash, and then empty the trash.
    3. Close Netscape before accessing Monster again.

    Q: How do I enable cookies? Top
    A: Please follow these instructions for enabling Cookies:

    Internet Explorer 6.0 for Windows

    1. Click Start menu from Desktop.
    2. Point to Settings.
    3. Click Control Panel.
    4. Click the Internet Options icon.
    5. Select the Privacy tab.
    6. Move the Privacy settings slider to Medium.
    7. Click OK .
    8. Close Control Panel.

    Internet Explorer 5.X and AOL 7.0/6.0/5.0 for Windows

    1. Click Start menu from desktop.
    2. Point to Settings.
    3. Click Control Panel.
    4. Click the Internet Options icon.
    5. Select the Security tab.
    6. Click the Internet icon.
    7. Click Custom Level.
    8. Scroll down until you see Cookies.
    9. Select Enable under Allow cookies that are stored on your computer.
    10. Select Enable under Allow per-session cookies (not stored).
    11. Click OK, and click OK again.
    12. Close the Control Panel.

    Internet Explorer for Macintosh

    1. Click the Edit menu.
    2. Click Preferences.
    3. On the left margin, click Cookies under Receiving Files.
    4. Next to When receiving cookies:, select Never Ask.
    5. Click OK .

    AOL for Macintosh

    1. Click the My AOL menu.
    2. Click Preferences.
    3. Click the WWW icon.
    4. Click Advanced Settings.
    5. On the left margin, click Cookies under Receiving Files.
    6. Next to When receiving cookies:, select Never Ask.
    7. Click OK and click OK again.

    Netscape 6.X

    1. Click the Edit menu.
    2. Click Preferences.
    3. On the Categories list, click Cookies below the Advanced option.
    4. Select Accept all cookies.
    5. Click OK.

    Netscape 7.X

    1. Click the Edit menu.
    2. Click Preferences.
    3. On the Privacy and Security list, click Cookies.
    4. Select Accept all cookies.
    5. Click OK.